Shipping policy

At ELEVAN, each piece is created with intention and made to order to reduce waste and support mindful production.

Shipping Destinations

We currently ship to most domestic and some international destinations.

Certain products may have shipping restrictions to select international regions, U.S. territories, military bases, or remote areas based on carrier availability.

If your country or region is unavailable at checkout, please contact us at hello@theelevan.com before placing your order.

Processing Time

Orders are typically processed within 2 to 5 business days before shipment.

During periods of high demand, launches, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery is 9 to 15 business days depending on your location.

Some items may ship separately to ensure faster delivery.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Carriers

Shipping costs are calculated at checkout based on your location and selected shipping method.

We work with trusted carriers such as USPS, UPS, DHL, and local postal services depending on destination and availability.

Any free shipping promotions or thresholds will be clearly displayed on our website when available.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the order total or shipping cost.

P.O. Boxes

We may be unable to ship certain orders to P.O. Boxes depending on the carrier and destination.

If there is an issue with your shipping address, we will contact you directly.

Order Tracking

Tracking updates may take several days to appear after shipment confirmation. Please allow time for carriers to update tracking activity.

Incorrect Addresses

Please ensure your shipping information is entered correctly at checkout.

ELEVAN is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible at hello@theelevan.com.

Delays

While we do our best to ensure timely delivery, shipping delays caused by carriers, weather, customs processing, or high-volume periods are outside of our control.